Effective date: October 16, 2026
This policy applies to orders from Aware and Safe. It does not remove any rights or remedies you may have under applicable consumer-protection law.
Ebooks and audiobooks
Digital products are delivered electronically and may be available immediately after checkout. Once a download link has been provided or a file has been accessed, purchases are ordinarily final for change-of-mind reasons.
If a digital file is missing, cannot be accessed, is materially defective, or you were charged more than once, contact us at [email protected]. We will investigate and, where appropriate, help restore access, provide a working replacement, or issue a refund. If you need to cancel before digital access is provided, contact us as soon as possible and we will review the request.
Printed books
Printed books are not currently available for purchase. When print books are introduced, this policy will be updated with return and cancellation instructions before orders open. Any rights provided by law will continue to apply.
Approved refunds
Where a refund is approved, it will normally be returned to the original payment method. The time for the credit to appear depends on the payment provider and your financial institution.
How to contact us
Please include your order number and the email address used at checkout. Write to [email protected] or mail Aware and Safe, 22 Geddy Street, Whitby, Ontario L1P 1P8, Canada.